The following providers offer real-time status pages for their products.
| Ebsco | Gale | OCLC | OverDrive |
Resource |
Problem Statement and Status |
Date |
|---|---|---|
| Cambridge Core | Ongoing: We are currently seeing server problems on the Cambridge Core site affecting access to both e-book and journal content. The publisher has been notified and we are waiting on a resolution. We apologise for any inconvenience. | September 29, 2025 |
| Factiva (on iOS) | Ongoing: We are seeing an issue for iOS devices using Factiva via EZproxy. Devices are continuously being 'verified' by Factiva but get caught in an endless verification loop. Use VPN as a temporary workaround while we follow up with the provider. | September 24, 2025 |
| TaxNet.pro | Resolved: We are experiencing an issue with access to TaxNet.pro for McGill users. We are in contact with Thomson Reuters and they are working to restore access as soon as possible. | August 4 2025 |
| OverDrive and Kobo E-Readers |
Ongoing: We are seeing an issues with authentication for Kobo E-Readers with OverDrive when passing via McGill's SSO (Single Sign On) mechanism. The Kobo readers are sometimes not prompting the user with a keypad to enter their username and/or password, or are logging-in users but then not permitting borrowing of OverDrive e-books. This is due to the way the Kobo web-browser processes html pages. Users can log into their OverDrive account using the web-version (https://mcgill.overdrive.com) and borrow e-books there first. They should be able to then sync the e-book with their Kobo. In some instances, however, users are still unable to open the downloaded e-book on their Kobo. Kobo is planning an update to their reader browser to fix this compatibility issue at a later date (to be determined). |
October, 2022 |
Contact the Collections E-Resources team to report an issue with access.
The Collections E-Resources team maintains over 9 million links in the catalogue to online resources such as e-books, e-journals, databases and articles. Given the scale of available data, problems can arise with links, authentication mechanisms, browser cookies, or server communications!
See our page on troubleshooting common access issues
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