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Citation guides

Google Scholar and EndNote Mac issue

If you are using a Mac, you may encounter one of two issues when trying to import citations from Google Scholar into your EndNote library.

  • The citation information (ex - author, article title, journal title etc) are not in the correct field, or there are random characters like % in the middle of field
  • You can't import the citation information at all(!) and see the following popup. This will happen if you've updated EndNote to version 9.1.

Please update to EndNote 9.1.1 - this will resolve the issue.

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McGill students and staff may download EndNote free of charge onto their personal computers at home or at the university.

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Windows users installing EndNote X9: Please consult the FAQ entry on downloading EndNote X9.

To download older versions of EndNote, visit our knowledge base.

Citation Management FAQ


This FAQ is set up to accept natural language questions and to get you to the answer to your question as quickly as possible. For now, the FAQ is limited to questions related to EndNote, but this will be expanded in the future.

You can type your question below, or access the full FAQ at  We welcome your feedback!

Email us for citation help!

New Update: EndNote X9

The new version of EndNote - EndNote X9 - is now available to McGill users through the download link below. Check out Clarivate's guide to EndNote X9 for information on new and updated features (as well as guides and other cool stuff!).

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