EndNote 21 is now available at McGill! If you want to switch from 20 to 21, you can download it below. Make sure to uninstall EndNote 20 before installing 21.
Functionally, it is the same as EndNote 20, however, EndNote 21 comes with a new feature, color-coding tagging (similar to Zotero). Clarivate has created two 7-minute training videos for Mac and PC, but EndNote 20 training videos are still valid.
If you run into an operating system, compatibility, or updating issue with any version of EndNote please contact EndNote Support at 1-800-336-4474, email, or via their Chat.
McGill students and staff may download EndNote free of charge onto their personal computers at home or at the university. Please make sure you have deleted previous versions of EndNote before downloading and installing EndNote 21.
For Windows Users: You will download a zip file that contains a word document with a product key. You will be prompted to enter this product key when installing the software.
For Mac Users: If you click on the EndNote icon on your dashboard and nothing pops up, please see the top navigation menu. You should see EndNote next to the apple icon. Click on File > New to start a new library.
This FAQ is set up to accept natural language questions and to get you to the answer to your question as quickly as possible. For now, the FAQ is limited to questions related to EndNote, but this will be expanded in the future.
You can type your question below, or access the full FAQ. We welcome your feedback!
McGill Libraries • Questions? Ask us!
Privacy notice