Endnote is software which helps you manage your citations, such as journal articles and book chapters. It is provided free of charge to all current members of the McGill community (including Professors Emeriti with an appointment).
Getting help: http://libraryguides.mcgill.ca/citation/endnote
EndNote FAQ: http://mcgill.libanswers.com/citation
Link to Endnote Workshops - registration here : http://apps.library.mcgill.ca/workshops-and-tours/view-by-workshop/33